Customer Support
Cancel Membership
The cancellation of your account can be done at any time. Please enter the email that you used when you signed up.
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Below you'll find answers to the questions we get asked most about.
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Our help center is open 24/7.
FAQ'S
1.1. Why has my credit card been charged?
If you recently ordered a product or signed up to any of our services on a 3-days trial basis for €2.00 by registering to our website and/or marketing offer, please check your bank statement for more information about this transaction - all transactions are processed with 3D Secure technology.
3.2. I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make refunds for incomplete monthly subscriptions We may, however, at any time and for any reason decide to grant a refund, discount or exclusive benefit to a subscriber. The amount and terms linked to the refund in question, and the decision to grant such a refund, is at our sole discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your learnwpress.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the learnwpress.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your learnwpress.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the learnwpress.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
5.3. I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-days trial version of €2.00 with a pre-established trial duration. When the trial period has ended, your account turns into a standard subscription according to our terms and conditions, to which you have agreed. This happens unless you have cancelled your membership before the end of the trial period. To terminate your account, please contact our customer service.
7.4. What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will be made to your card. Any information stored about you is deactivated according to our service's GDPR policy. If you wish to get a refund, you must not have activated or used the service. All personal data can be erased upon request.
2.5. Cancel your membership
You are free to cancel your subscription at any time. There is no mandatory membership period. If you wish to terminate your membership all you have to do is click on the my account tab. Once your subscription has been cancelled, no further charges will be made to your card. Cancellation does not, however, affect other services
and/or benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
After you have cancelled your membership, no further charges will be made to your card. Keep in mind you can always reactivate your membership or register a new service account at any time. Terminating your membership does not affect other enabled services on your learnwpress.com user account for the period that have been charged already.learnwpress.com will send you a notification of cancellation to the E-mail address indicated when you opened the account. Lost or non-delivered receipts do not annul the validity of your request for cancellation. This is based solely upon the information stored in
the learnwpress.com customer database. Nevertheless, it is your sole responsibility
as a customer to enter a valid E-mail address. It is also your responsibility as a customer to check for E-mails that have been redirected to your spam-folder. Please contact customer service if you need more information on how to prevent these types of errors in E-mail delivery.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €47.00 | Every 28 days |
| €29.00 | Every 14 days |
4.6. Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay €2.00 for a 3-days trial period. This amount is non-refundable the moment you start to use our service. You may request a refund if the service has not been activated.
6.7. How may I contact you?
Our customer service is open 24/7 all year round and can be accessed through e-mail, chat and phone. We suggest that your first point of contact is via e-mail. In case you are trying to contact us through the chat service and have connectivity issues, please send us an e-mail and a customer support representative will contact you as soon as possible.
8.8. I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login information has been sent to the e-mail address used when you opened the account. We recommend you check your spam and trash folder. If you still have trouble finding it, please contact our customer support.